WOTRA INDUSTRIES PRIVATE LIMITED

For the purpose of these Terms, unless the context otherwise requires:

Modification Rights: WOTRA INDUSTRIES PRIVATE LIMITED reserves the unilateral right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Website after such modifications constitutes your acceptance of the revised Terms.

To access certain Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms, are involved in fraudulent activities, or for any other reason at our sole discretion.

Order Acceptance: Placing an order constitutes an offer to purchase. Order acceptance occurs only when we dispatch the product or confirm the order in writing. We reserve the right to refuse or cancel any order at our sole discretion.

Payment Methods: We accept all major credit/debit cards, net banking, UPI, wallets, and cash on delivery (subject to availability). Payment processing is handled by secure third-party gateways compliant with RBI guidelines.

• Free Shipping: Available on orders above ₹599 across India
• Standard Shipping: ₹99-₹149 for orders below ₹599 (varies by location)
• Delivery Time: 3-8 business days across India
• Tracking: All orders include tracking information
• International Shipping: Available to select countries; customs duties extra

Delivery Issues: For failed deliveries, our partners will attempt delivery twice. After failed attempts, packages will be returned to our facility. Additional shipping charges may apply for re-delivery.

We strive for complete customer satisfaction. Our return policy is designed in compliance with Indian consumer protection laws.

Cancellation: Orders can be cancelled within 24 hours of placement. Once shipped, standard return policy applies.

Protected Assets Include:

• "WOTRA"® - Registered trademark in India
• Website design, layout, and user interface
• Product designs, specifications, and packaging
• Business processes, methodologies, and trade secrets
• Marketing materials, content, and campaigns
• Software, algorithms, and source code

Limited License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only.

You agree not to engage in any of the following prohibited activities:

Monitoring & Enforcement: We reserve the right to monitor User activity and take appropriate action against violations, including account termination, legal action, and reporting to authorities.

Limitation of Liability: In no event shall WOTRA INDUSTRIES PRIVATE LIMITED, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

You agree to indemnify, defend, and hold harmless WOTRA INDUSTRIES PRIVATE LIMITED, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• Your violation of these Terms
• Your use of the Website or Services
• Your violation of any laws or third-party rights
• Your User Content or submissions
• Any unauthorized use of your account

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

Dispute Resolution Process:

1. Negotiation: Parties shall attempt to resolve disputes amicably within 30 days
2. Mediation: If unresolved, disputes shall be referred to mediation
3. Arbitration: If mediation fails, disputes shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996
4. Litigation: As a last resort, parties may pursue litigation

Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class actions or consolidated claims.

Data Collection: We collect information necessary to provide our Services, including personal information as defined under Indian law. By using our Services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy.

Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

Grievance Officer: In compliance with IT Act requirements, we have appointed a Grievance Officer. Contact details are available in our Privacy Policy.